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New Brunswick's 211 service enhanced to help callers experiencing domestic violence

The province’s 211 service has been enhanced to help connect callers who are experiencing family, intimate partner and sexual violence with the appropriate community and social resources.

The 211 helpline navigators, who respond directly to callers, received comprehensive training last month from the Women’s Equality Branch on the various services available related to these issues. The training addressed patterns of behaviour, risk factors and supportive ways to engage with callers who are being subjected to violence.

“The COVID-19 pandemic has made accessibility to information even more important as some survivors are further isolated from resources, often by an abusive partner,” said Tourism, Heritage and Culture Minister Tammy Scott-Wallace, who is also the minister responsible for women’s equality. “Connecting survivors, bystanders and those who use violence in their relationships with services in their community reduces isolation and promotes safety.”

The Women’s Equality Branch worked in partnership with the Department of Social Development, the United Way, the Economic and Social Inclusion Corporation and FindHelp Information Services to enhance the 211 service.

“We are pleased to support the enhancement of 211 that will make sure everyone can find the help and support they need,” said Social Development Minister Bruce Fitch. “This service is used by New Brunswickers every day and it is reassuring to know that there are real people on the line who are trained to help callers connect with the right programs or services.”

211 is an information and referral service that connects New Brunswickers to critical human, social, community and government support. Free and confidential, the service helps people navigate government and community programs and services quickly to find what they need for their unique situation. Phones are answered 24/7, 365 days a year, in both official languages and in 170 other languages through interpretation services.


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